Shipping Policy
At Emosurprise, we strive to ensure that your orders are delivered promptly and efficiently. Please review our shipping policy for important information on delivery times, costs, and procedures.
A. DELIVERY
1. Estimated Delivery Time
Delivery times depend on several factors, including product availability, the location of the product in our inventory, your shipping destination, and the delivery speed of our courier partners.
To get an accurate estimate of your delivery timeline, please enter your postal code when placing your order.
Please note that some courier partners do not operate on Sundays, which may affect your delivery date.
Standard Delivery Timelines:
| Shipping Destination | Days to Deliver |
|---|---|
| Metro | 2-4 Days |
| Non-Metro | 4-6 Days |
2. Delivery Costs
Delivery charges vary depending on the product you purchase. For low-value items, we may charge a nominal delivery fee to help offset the higher logistics costs. You can see the delivery charges for your specific order in the order summary before checkout.
3. What If I’m Not Home When Delivery Is Attempted?
Your order will be delivered to the address you provided during checkout. If you are not available when our courier partner attempts delivery, they will make two additional attempts on successive days.
4. Delivery Time Window
Our courier partners generally deliver between 9:00 AM and 6:00 PM. If you cannot be available during these hours, consider arranging for someone else to accept the delivery on your behalf.
5. Order Notifications
Once you place an order, you will receive notifications at various stages of the delivery process. You will receive an email or SMS confirmation when your order is placed, when it is shipped (along with tracking information), and when it is out for delivery. You can track your order anytime in the “Track Order” section of our website.
6. What If My Package Shows as Delivered but I Can’t Find It?
If your tracking information indicates that your package has been delivered, but you are unable to locate it:
- Check if someone else accepted the delivery on your behalf.
- Wait a few minutes and check your doorstep or office reception.
- Allow until the end of the day, as packages may show as delivered while still in transit.
If you still cannot locate your package, please contact our Customer Service team within 7 days of the package being marked as delivered. We will assist you in resolving the issue.
This version of the shipping policy is streamlined for clarity and user-friendliness while ensuring all essential information is clearly communicated.
Shipping & Delivery
Do you offer international shipping?
Currently, we offer shipping services within India only and do not provide international shipping. However, we are constantly expanding, and we will keep you updated on any future international shipping options. Stay tuned for updates!
What is your delivery timeframe?
For prepaid orders, we typically deliver within 3-5 working days from the dispatch date. In rare cases, delays may occur due to factors like weather conditions, courier issues, or unexpected transit routes.
Do you Ship On Saturdays and Sundays?
We take a break on Saturdays and Sundays, so orders won’t be shipped during the weekend. But don’t worry—we’ll be back to processing and dispatching orders on Monday!
What is the processing time for my order?
We take 1 business day to carefully prepare your order for shipping, ensuring everything is perfect before dispatching it with our trusted couriers.
Why I have not received my Tracking ID?
Once your order is shipped, we'll automatically send your tracking ID via WhatsApp. If you haven't received it within 3-4 days, feel free to reach out to us on WhatsApp or email.
COD & Payment
Do you offer Pay On Delivery?
Yes, we offer Cash on Delivery (COD) exclusively through WhatsApp. This allows us to verify genuine customers and prevent fake orders, ensuring a smooth and secure transaction process.
Do you have secure payment gateway?
We’ve partnered with Cashfree to provide a secure and hassle-free payment experience. With Cashfree's trusted platform, all your transactions are safe and protected, ensuring a smooth and reliable checkout process.
Our Light And Shadow Arts
How does it work?
Setting up your Light And Shadow Art Canvas is effortless! Simply plug in the provided USB, switch on the light, and watch your artwork come to life with a mesmerizing glow.
Are these handmade creations?
Absolutely! Each piece of Light And Shadow art is meticulously handcrafted with precision and care. From the initial design to the final packaging, we ensure authenticity and quality in every step, delivering a truly unique masterpiece to you.
Can I order a custom Light And Shadow Art design?
We’re excited to bring your unique vision to life with custom Light And Shadow Art designs! Reach out to us on WhatsApp to discuss your ideas, and let’s create something truly special together. 😊
Your Order
How can I cancel my order?
To cancel your order, please reach out to us on WhatsApp as soon as possible. Since some orders are shipped the same day, we can only process cancellations before dispatch. Once an order is on its way, cancellation is no longer possible.
Can I update my order details like change the size or add more items after placing it?
If you need to modify your order, such as changing the size or adding items, please contact us on WhatsApp as soon as possible, as some orders may ship the same day. We'll do our best to accommodate your request before your order is processed and shipped.