Refund Policy

Return and Refund Policy

Thank you for shopping with Emosurprise! Your satisfaction is our top priority, and we are committed to delivering high-quality products along with exceptional customer service. Please review our Return and Refund Policy carefully before making a purchase.

1. Refund & Replacement Policy

1.1 Eligibility for Refunds:

  • We offer a hassle-free refund policy exclusively for products that arrive damaged or defective. If your order falls into this category, please contact our customer support team at cs@emosurprise.com within 48 hours of receiving your product. Provide the necessary proof, and once verified, we will process your full refund promptly.
  • Important Note: If an order is returned before delivery due to reasons such as the recipient not being available, incorrect phone numbers, or incorrect postal codes, we will refund the order amount after we receive the returned item. However, the refund will exclude any shipping charges incurred during shipment.

2. Damaged or Defective Items

2.1 Reporting Damaged/Defective Items:

  • If you receive a damaged or defective product, please reach out to our customer support team immediately at cs@emosurprise.com. We will assess the situation and offer a suitable solution, which may include a replacement or repair.

3. Order Cancellations

3.1 Cancellation Policy:

  • If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund.

4. Contact Us

4.1 Customer Support:

  • For any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team at cs@emosurprise.com. We are here to assist you.

Policy Updates

This Return and Refund Policy is part of our commitment to ensuring a positive shopping experience for all our customers. We reserve the right to update or modify this policy at any time, with changes becoming effective upon posting on our website. Please check this policy periodically for any updates.