Refund Policy
Return and Refund Policy
Thank you for shopping with Emosurprise! Your satisfaction is our top priority, and we are committed to delivering high-quality products along with exceptional customer service. Please review our Return and Refund Policy carefully before making a purchase.
1. Refund & Replacement Policy
1.1 Eligibility for Refunds:
- We offer a hassle-free refund policy exclusively for products that arrive damaged or defective. If your order falls into this category, please contact our customer support team at cs@emosurprise.com within 48 hours of receiving your product. Provide the necessary proof, and once verified, we will process your full refund promptly.
- Important Note: If an order is returned before delivery due to reasons such as the recipient not being available, incorrect phone numbers, or incorrect postal codes, we will refund the order amount after we receive the returned item. However, the refund will exclude any shipping charges incurred during shipment.
2. Damaged or Defective Items
2.1 Reporting Damaged/Defective Items:
- If you receive a damaged or defective product, please reach out to our customer support team immediately at cs@emosurprise.com. We will assess the situation and offer a suitable solution, which may include a replacement or repair.
3. Order Cancellations
3.1 Cancellation Policy:
- If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund.
4. Contact Us
4.1 Customer Support:
- For any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team at cs@emosurprise.com. We are here to assist you.
Policy Updates
This Return and Refund Policy is part of our commitment to ensuring a positive shopping experience for all our customers. We reserve the right to update or modify this policy at any time, with changes becoming effective upon posting on our website. Please check this policy periodically for any updates.
Shipping & Delivery
Do you offer international shipping?
Currently, we offer shipping services within India only and do not provide international shipping. However, we are constantly expanding, and we will keep you updated on any future international shipping options. Stay tuned for updates!
What is your delivery timeframe?
For prepaid orders, we typically deliver within 3-5 working days from the dispatch date. In rare cases, delays may occur due to factors like weather conditions, courier issues, or unexpected transit routes.
Do you Ship On Saturdays and Sundays?
We take a break on Saturdays and Sundays, so orders won’t be shipped during the weekend. But don’t worry—we’ll be back to processing and dispatching orders on Monday!
What is the processing time for my order?
We take 1 business day to carefully prepare your order for shipping, ensuring everything is perfect before dispatching it with our trusted couriers.
Why I have not received my Tracking ID?
Once your order is shipped, we'll automatically send your tracking ID via WhatsApp. If you haven't received it within 3-4 days, feel free to reach out to us on WhatsApp or email.
COD & Payment
Do you offer Pay On Delivery?
Yes, we offer Cash on Delivery (COD) exclusively through WhatsApp. This allows us to verify genuine customers and prevent fake orders, ensuring a smooth and secure transaction process.
Do you have secure payment gateway?
We’ve partnered with Cashfree to provide a secure and hassle-free payment experience. With Cashfree's trusted platform, all your transactions are safe and protected, ensuring a smooth and reliable checkout process.
Our Light And Shadow Arts
How does it work?
Setting up your Light And Shadow Art Canvas is effortless! Simply plug in the provided USB, switch on the light, and watch your artwork come to life with a mesmerizing glow.
Are these handmade creations?
Absolutely! Each piece of Light And Shadow art is meticulously handcrafted with precision and care. From the initial design to the final packaging, we ensure authenticity and quality in every step, delivering a truly unique masterpiece to you.
Can I order a custom Light And Shadow Art design?
We’re excited to bring your unique vision to life with custom Light And Shadow Art designs! Reach out to us on WhatsApp to discuss your ideas, and let’s create something truly special together. 😊
Your Order
How can I cancel my order?
To cancel your order, please reach out to us on WhatsApp as soon as possible. Since some orders are shipped the same day, we can only process cancellations before dispatch. Once an order is on its way, cancellation is no longer possible.
Can I update my order details like change the size or add more items after placing it?
If you need to modify your order, such as changing the size or adding items, please contact us on WhatsApp as soon as possible, as some orders may ship the same day. We'll do our best to accommodate your request before your order is processed and shipped.