Privacy Policy

Privacy Policy

Last Updated: 27/08/2024

Welcome to Emosurprise’s Privacy Policy. This document outlines how we collect, use, and share your personal information when you visit or make a purchase from emosurprise.com (the “Site”).

Contact Us

If you have any questions, need further information about our privacy practices, or would like to make a complaint, please reach out to us via email at cs@emosurprise.com.

Collecting Personal Information

When you visit our Site, we collect certain details about your device, your interactions with our Site, and any information necessary to process your purchases. Additional information may also be collected if you contact us for customer support.

In this policy, “Personal Information” refers to any information that can uniquely identify an individual. Below is a breakdown of the types of Personal Information we collect and why:

Device Information

  • Purpose of Collection: To ensure the Site loads correctly and to conduct analytics that help us optimize your experience.
  • Source: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor, Shopify, for business purposes.
  • Information Collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.

Order Information

  • Purpose of Collection: To fulfill your orders, process payments, arrange shipping, provide order confirmations, communicate with you, screen for potential fraud, and offer you information about our products or services aligned with your preferences.
  • Source: Collected directly from you.
  • Disclosure: Shared with our processor, Shopify, for business purposes.
  • Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to support our services and fulfill our contractual obligations to you. For instance:

  • Shopify: We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.
  • Legal Requirements: We may share your Personal Information to comply with applicable laws, respond to subpoenas or other legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to deliver targeted ads or marketing communications that may interest you. This includes:

  • Google Analytics: We use Google Analytics to understand how customers interact with our Site. Learn more about how Google uses your Personal Information here. You can opt-out of Google Analytics here.
  • Advertising Partners: We share details about your use of the Site and your purchases with our advertising partners to enhance targeted advertising. This may involve sharing through cookies or other tracking technologies.

Opt-Out Options

For more information, you can visit the Network Advertising Initiative or opt-out via the Digital Advertising Alliance’s portal.

Using Personal Information

We use your personal information to provide our services, including offering products, processing payments, shipping orders, and keeping you updated on new products, services, and offers.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise requested by you. If you would like us to delete your information, please contact us.

Automatic Decision-Making

For residents of the European Economic Area (EEA), you have the right to object to processing based on automated decision-making, including profiling, if it has a legal effect on you.

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Shopify, our processor, may use automated decision-making for limited purposes, such as fraud prevention.

Cookies

Cookies are small data files stored on your device. We use various cookies to enhance your experience and ensure our Site functions correctly.

Types of Cookies We Use:

  • Necessary Cookies: For the basic functioning of the Site.
  • Performance Cookies: To analyze and improve Site performance.
  • Advertising Cookies: To deliver relevant advertisements.
  • Social Media Cookies: To enable sharing on social media platforms.

You can manage cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our Site. For more details on cookies, visit www.allaboutcookies.org.

Do Not Track

Our Site does not alter its data collection and usage practices when it detects a “Do Not Track” signal from your browser due to the lack of industry consensus on how to respond to such signals.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please review this policy regularly to stay informed.

Complaints

If you have any concerns or complaints about how we handle your Personal Information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.