Privacy Policy
Privacy Policy
Last Updated: 27/08/2024
Welcome to Emosurprise’s Privacy Policy. This document outlines how we collect, use, and share your personal information when you visit or make a purchase from emosurprise.com (the “Site”).
Contact Us
If you have any questions, need further information about our privacy practices, or would like to make a complaint, please reach out to us via email at cs@emosurprise.com.
Collecting Personal Information
When you visit our Site, we collect certain details about your device, your interactions with our Site, and any information necessary to process your purchases. Additional information may also be collected if you contact us for customer support.
In this policy, “Personal Information” refers to any information that can uniquely identify an individual. Below is a breakdown of the types of Personal Information we collect and why:
Device Information
- Purpose of Collection: To ensure the Site loads correctly and to conduct analytics that help us optimize your experience.
- Source: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor, Shopify, for business purposes.
- Information Collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
Order Information
- Purpose of Collection: To fulfill your orders, process payments, arrange shipping, provide order confirmations, communicate with you, screen for potential fraud, and offer you information about our products or services aligned with your preferences.
- Source: Collected directly from you.
- Disclosure: Shared with our processor, Shopify, for business purposes.
- Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to support our services and fulfill our contractual obligations to you. For instance:
- Shopify: We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.
- Legal Requirements: We may share your Personal Information to comply with applicable laws, respond to subpoenas or other legal requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to deliver targeted ads or marketing communications that may interest you. This includes:
- Google Analytics: We use Google Analytics to understand how customers interact with our Site. Learn more about how Google uses your Personal Information here. You can opt-out of Google Analytics here.
- Advertising Partners: We share details about your use of the Site and your purchases with our advertising partners to enhance targeted advertising. This may involve sharing through cookies or other tracking technologies.
Opt-Out Options
- Facebook: Opt-out of Facebook ads
- Google: Opt-out of Google ads
- Bing: Opt-out of Bing ads
For more information, you can visit the Network Advertising Initiative or opt-out via the Digital Advertising Alliance’s portal.
Using Personal Information
We use your personal information to provide our services, including offering products, processing payments, shipping orders, and keeping you updated on new products, services, and offers.
Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise requested by you. If you would like us to delete your information, please contact us.
Automatic Decision-Making
For residents of the European Economic Area (EEA), you have the right to object to processing based on automated decision-making, including profiling, if it has a legal effect on you.
We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Shopify, our processor, may use automated decision-making for limited purposes, such as fraud prevention.
Cookies
Cookies are small data files stored on your device. We use various cookies to enhance your experience and ensure our Site functions correctly.
Types of Cookies We Use:
- Necessary Cookies: For the basic functioning of the Site.
- Performance Cookies: To analyze and improve Site performance.
- Advertising Cookies: To deliver relevant advertisements.
- Social Media Cookies: To enable sharing on social media platforms.
You can manage cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our Site. For more details on cookies, visit www.allaboutcookies.org.
Do Not Track
Our Site does not alter its data collection and usage practices when it detects a “Do Not Track” signal from your browser due to the lack of industry consensus on how to respond to such signals.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please review this policy regularly to stay informed.
Complaints
If you have any concerns or complaints about how we handle your Personal Information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Shipping & Delivery
Do you offer international shipping?
Currently, we offer shipping services within India only and do not provide international shipping. However, we are constantly expanding, and we will keep you updated on any future international shipping options. Stay tuned for updates!
What is your delivery timeframe?
For prepaid orders, we typically deliver within 3-5 working days from the dispatch date. In rare cases, delays may occur due to factors like weather conditions, courier issues, or unexpected transit routes.
Do you Ship On Saturdays and Sundays?
We take a break on Saturdays and Sundays, so orders won’t be shipped during the weekend. But don’t worry—we’ll be back to processing and dispatching orders on Monday!
What is the processing time for my order?
We take 1 business day to carefully prepare your order for shipping, ensuring everything is perfect before dispatching it with our trusted couriers.
Why I have not received my Tracking ID?
Once your order is shipped, we'll automatically send your tracking ID via WhatsApp. If you haven't received it within 3-4 days, feel free to reach out to us on WhatsApp or email.
COD & Payment
Do you offer Pay On Delivery?
Yes, we offer Cash on Delivery (COD) exclusively through WhatsApp. This allows us to verify genuine customers and prevent fake orders, ensuring a smooth and secure transaction process.
Do you have secure payment gateway?
We’ve partnered with Cashfree to provide a secure and hassle-free payment experience. With Cashfree's trusted platform, all your transactions are safe and protected, ensuring a smooth and reliable checkout process.
Our Light And Shadow Arts
How does it work?
Setting up your Light And Shadow Art Canvas is effortless! Simply plug in the provided USB, switch on the light, and watch your artwork come to life with a mesmerizing glow.
Are these handmade creations?
Absolutely! Each piece of Light And Shadow art is meticulously handcrafted with precision and care. From the initial design to the final packaging, we ensure authenticity and quality in every step, delivering a truly unique masterpiece to you.
Can I order a custom Light And Shadow Art design?
We’re excited to bring your unique vision to life with custom Light And Shadow Art designs! Reach out to us on WhatsApp to discuss your ideas, and let’s create something truly special together. 😊
Your Order
How can I cancel my order?
To cancel your order, please reach out to us on WhatsApp as soon as possible. Since some orders are shipped the same day, we can only process cancellations before dispatch. Once an order is on its way, cancellation is no longer possible.
Can I update my order details like change the size or add more items after placing it?
If you need to modify your order, such as changing the size or adding items, please contact us on WhatsApp as soon as possible, as some orders may ship the same day. We'll do our best to accommodate your request before your order is processed and shipped.